If you are trying to work out how a build-your-own box handles a nut allergy, what a batch date on a pouch actually tells you, or where to go when a delivery lands late, this is the page to start on. Short answers, no runaround, and a clear pointer to the right place if your question needs a person rather than a paragraph.
Most questions that land here are about a specific box, a batch date, or a dietary swap. The fastest route is usually email, because we can attach your order note and reply with the exact pouch list. Phone works well for anything time-sensitive, like a housewarming that moved a week earlier.
Send your order number, the pouch in question and a photo if something arrived damaged. Replies go out within one working day, and same-day on weekdays before 14:00.
info@weedtreats.comThe Salt River kitchen answers Monday to Friday, 09:00 to 16:00. Best for subscription changes, delivery windows and build-your-own notes that need a quick back-and-forth.
0218766257For returns, wholesale enquiries or anything that needs a paper trail, post to the packing address below. Include your batch date so we can trace the run.
683 Banda Creek
Barnardfontein, WC 8378
Email: within one working day. Phone: answered live during kitchen hours, otherwise a callback the next morning. Damaged or short-shipped boxes are looked at first, ahead of general questions.
Still deciding what to ask? The full question list covers batch dates, storage and dietary swaps before you write in.
Privacy questions about how we keep your order details are handled in the privacy notes, and anything about subscription terms sits alongside them.
Most of what people ask us is about freshness, dietary swaps and how the rotation actually works. Here is the short version, written the way we would explain it across the kitchen counter.
Toasted hemp hearts and seed clusters hold their crunch for about three weeks in the resealable pouch, kept cool and out of direct sun. The cacao-date bites and rooibos brittle are best within two weeks. Every pouch carries a batch date, so you can see exactly when it left the Salt River kitchen.
Yes. The build-your-own option lets you swap items cleanly, and most of the range is already plant-based. Nut-free is a different request than vegan, so tell us which one you need. We pack seed clusters and date bites in the same small kitchen, and we will say plainly if a swap is not possible without changing the balance of the box.
Two items rotate out and two new ones come in, usually following what the Western Cape growers have in season. The core favourites stay put. You can pause a month, skip a rotation or set your own mix once you have tasted through a starter box.
That is what most of them are packed for. The plain-language ingredient cards and batch dates make them easy to hand over without a long explanation, and the pouches travel well in a bag or a car boot. If you are sending several to an office, mention it when you order so we can keep the packing consistent.
Hemp hearts and seeds come from a small group of Western Cape growers, and the rooibos leaf is sourced from a Cederberg supplier. Everything is portioned and packed by hand in Salt River, which is why runs stay small and seasonal rather than year-round and identical.
Still deciding? Read how we date each batch, or reach us through the contact page if your question is not covered here.